![]() Fast forward, we finally get in touch (after a thousand times being transferred and promised a call back) to a Honda USA representative who informs me that they will NOT cover the rental because we are out of the initial warranty and the most she can do is give us a $300 voucher for Honda services. We now have a hotel bill for two days, the car rental fee for a week, and when the minivan was finally done being fixed, we then had to take off a day of work to drive 8 hours (4 hours there and 4 hours back) plus tolls and gas, to exchange the rental and minivan. We went and rented another minivan from Enterprise. Which meant, we needed to rent a rental car to get us back to the hotel and then back to our home, 4 hours away. Honda was willing to replace the transmission but it would take about a week to get the part and complete the job. ![]() The next day, we brought the minivan to a local Honda Service Center, who informed us that our transmission needed to be replaced. Luckily, a good samaritan helped us get safely off the main road and to a local hotel. We called Honda Roadside who informed us that even though my minivan was only 1.5 years old, we were not covered because we were over the mileage of the initial warranty (*by a small amount) and they could, for a charge, send a tow truck but was unable to help us to a safe location. In my opinion, if you want a safe reliable car, stay far away from Honda. My sister and uncle's Ford cars have over 200,000 miles and are still safely running. The car sensors also went crazy in the snow lighting up everywhere as it snowed outside. The dvd audio only plays the background sound or the movie being played and the rear doors stopped unlocking with the key and have difficulty opening. The car's downshift is also delayed so the whole transmission needs to be redone (Carmax employee said it could run $5,000 to fix). I read many reviews that said this same issue happens with their Honda cars including Odyssey and Pilot as well as other seal oil leaks. Honda said since it was over a year since the last time it happened (one month over a year) that it wasn't covered. He knew exactly what was wrong before I was even told by Honda service. ![]() AAA tow truck guy said he sees this very often with Honda's. This was not only dangerous because the car completely turned off as I was driving with my small children and infant in the car, but very costly at about $2,500 to fix both times. ![]()
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